FAQs - Get Your Marketing Questions Answered

FAQs

Have a question?

THE AGENCY.

Browse our offerings + determine which services match your brand needs. Need help? We can pinpoint during your discovery call.
Schedule your discovery call + complete our inquiry form.
After the call, we will send you a custom proposal with pricing and a detailed scope of work to get the pages turning!

Turnaround times depend on the project type. It can range from 3 business days for creative designs to 3 weeks for creative campaigns.

THE BOOK STORE.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
For marketing services we also accept Zelle and Paypal.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

All orders take up to 3 days for processing.
Domestic shipping can take up to 7 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

If the order has been sent to production, it means that the order data has reached the Print Provider, and they may already be working on the order fulfillment. Due to that, it may not be possible to cancel the order free of charge at this point.
Nevertheless, our support team will reach out to the Print Provider and attempt to cancel the order for a refund.
In order to request order cancellation, please email support@blkbookstudio.co
Returns and exchanges are not supported.
However, in case of a damaged product or a manufacturing error, we offers a free replacement or a refund if you contact us within 30 days of product delivery.
Please get in touch with our team using support@blkbookstudio.co and provide a clear photo showing the issue.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Marketing Services